Jakarta, 21 August 2025 – Dyna.Ai, a Singapore-based AI-as-a-Service company, officially marked its entry into Indonesia with the Dyna Day 2025, held at the Mandarin Oriental Hotel, Jakarta. The event gathered industry leaders and professional associations to explore how AI—specifically Agentic AI capable of making context-aware decisions and taking autonomous actions—can help shape the next chapter of Indonesia’s digital transformation.

Indonesia is Southeast Asia’s largest and most dynamic digital economy, driven by rapid growth in fintech, digital banking, and e-commerce. This momentum is raising expectations across the board. Digital-native customers expect instant, secure, and personalized interactions, while employees expect seamless, intuitive tools that help them work smarter. While this creates opportunities for innovation, it also exposes the limits of traditional systems, which often struggle to match the pace, precision, and adaptability of today’s fast-moving digital economy.

Artificial intelligence offers a pathway to meet these expectations, enabling businesses to enhance efficiency, accuracy, and service quality. As AI adoption continues to grow, businesses are looking beyond basic backend automation toward truly transforming operations – reshaping how they collaborate internally with employees and externally with customers. However, limited contextual understanding, emotional nuance, and the complexity of local languages remain hurdles to AI delivering smooth, context-aware service interactions –challenges that must be overcome to unlock its full transformative potential.

"Agentic AI can bridge this gap by enabling systems to interpret intent, adapt to cultural context, and respond in ways that feel intuitive and relevant," said Lawrence Lu, Managing Director and Head of Southeast Asia at Dyna.Ai. "By combining automation with deep local understanding, we help businesses deliver secure, seamless, and meaningful interactions that strengthen both customer and employee experiences."

During the event, Dyna.Ai showcased its agentic AI suite – Agent Studio, highlighting their ability to integrate seamlessly across platforms and touchpoints through its Agent Store, TextGPT, VoiceGPT, and AvatarGPT. These solutions offer rapid deployment, precise conversational understanding, omnichannel capabilities, and multilingual support to engage effectively with Indonesia’s diverse customers and employees.

Dr. Arie Wahyu Wijayanto, Director of AI Talent Development of Indonesia’s Collaborative Research and Industrial Innovation Association (KORIKA) highlighted the strategic role of AI in driving inclusive and sustainable growth. “KORIKA is committed to advancing Indonesia’s AI ecosystem through collaboration, and innovation that delivers long-term value. The arrival of Dyna.Ai and its Agentic AI capabilities provides opportunities as a valuable dimension to accelerating multi-sector adoption. For AI to have meaningful impact, it must be developed ethically, inclusively, and with a focus on sustainable outcomes for both business and society,” said Arie.

The Dyna Day featured thought leadership sessions, real client product showcases, and industry dialogue. Live demonstrations of Dyna.Ai’s AI products illustrated real-world applications across finance, insurance, and other sectors, highlighting how Agentic AI can streamline operations, enhance customer experience, and boost business agility.

A high-profile panel discussion brought together leading voices, including Andreas Tjendra, AI National Roadmap advisor, dr. Dian Budiani, Asosiasi Asuransi Jiwa Indonesia, and Vice Secretary General II, Mr. Saat Prihartono, AFTECH to explore practical strategies for accelerating AI adoption, unlocking new levels of operational performance, and driving innovation across industries.

Dyna.Ai’s expansion into Indonesia reflects its long-term commitment to the market. With its Jakarta office officially opened in July 2025, the company is positioned to work closely with local clients in co-developing responsible, context-aware AI solutions tailored to Indonesia’s unique economic, linguistic, and cultural landscape.

“We believe that the heart of digital transformation is not just about technology, but the people it serves. AI gives us the ability to respond with precision, adapt with cultural understanding, and create value that strengthens trust and long-term partnerships in Indonesia’s fast-evolving digital economy,” Lawrence concluded.

About Dyna.Ai
Dyna.Ai is a leading AI-as-a-Service company headquartered in Singapore, dedicated to transforming the finance industry and beyond with cutting-edge AI-driven products and solutions.

Our expertise encompasses state-of-the-art AI models, sophisticated algorithms, AI-human interaction technologies, and big data analytics. These capabilities enable us to deliver top-tier AI solutions that empower our clients to achieve business success and maintain a competitive edge in a rapidly evolving market.

At Dyna.Ai, we are committed to harnessing advanced AI technology to provide innovative, industry-specific solutions for the financial sector and beyond, improving marketing, risk management, customer experience and employee experience, while driving enterprise productivity and efficiency.