ACCOUNT STATECustomer reached
AI Workforce for Collections Teams
Keep repayment cases moving before they age.
Reach eligible accounts, capture promises or exceptions, and trigger the right follow-up while people retain judgment-heavy cases.
THE COLLECTIONS GAP
Accounts age when follow-up falls through the cracks.
Promises, disputes and next contacts lose value when they remain scattered across notes, queues and systems.
Coverage becomes a manual race
Reach eligible accounts while the follow-up window is still active.
Promises disappear across systems
Capture the date, amount, intent, dispute or hardship signal in one state.
Collectors inherit raw volume
Route judgment-heavy cases with the reason, next action and owner attached.
COMMITMENT TIMELINE
From account state to the next commitment.
Follow one repayment case from the first conversation to a promise, exception or accountable human review.
COLLECTIONS WORKSPACE
Synced to collections systemPayment window open
“Can you confirm the amount due?”
Collection AgentAmount explained
OPERATING SIGNALS
Track the signals that move recovery work.
Not more call attempts. Clearer commitments, earlier exceptions and fewer missed follow-ups.
ENTERPRISE CONTROLS
Respectful collections require clear boundaries.
Your teams define who can be contacted, what the Agent can say and when a person must take over.
Contact rules
Define eligible accounts, contact windows and identity checks.
Approved language
Control scripts, disclosures and payment-language boundaries.
Exception routing
Send disputes, hardship and complaints to the right person.
System records
Write promise, next action, owner and account state back.
Financial Services Insurance Telecom BPO
CUSTOMER RESULTS
Progress you can track.
3× Collections Efficiency: How a Singapore Digital Bank Scaled Outreach with Voice Agent
3×collections efficiency1,000+outbound calls per hour70%reduction in manual workload
A Singapore digital bank used Dyna.Ai Voice Agents for multilingual collections outreach, reaching 1,000+ calls per hour and expanding coverage from 24% to 100%.
