High implementation costs
Traditional AI solutions require massive upfront investment
Telecom
AI Workforce for Telecom Service and Operations
Connect customer service, billing conversations and internal knowledge workflows with enterprise AI built for telecom operations.
- Customer
My connection keeps dropping during calls.
- Voice Agent
I’ll check your service area and run a line-quality check now.
- System Action
Service signal checked. A network issue is detected in your area.
- Voice Agent
I can schedule a technician and send the appointment details by SMS.
AI is reshaping telecom fast
AI can boost telecom revenue, but generic models fall short. Dyna delivers telecom-specific LLMs and an Agentic AI Suite for accurate, scalable solutions.
Integration complexity
Legacy systems make AI adoption challenging
Hallucination risks
Generic LLMs produce unreliable outputs for telecom
Lack of AI expertise
Most telecoms don't have in-house AI talent
CONNECTED AI WORKFLOWS
AI that works across your entire telecom business
Move from high-volume customer requests to back-office work with one connected AI layer.
01 / CUSTOMER SERVICE
Customer service & call center
Make every interaction faster, clearer and more consistent across voice, messaging and digital channels.
Core capabilities
GenAI ChatbotContext-aware, human-like interactions
Voice AgentHandles inquiries, complaints, plan upgrades
AI CopilotSuggests next actions, summarizes conversations
OmnichannelWeb, SMS, Messenger, Social Media, Email, In-App
Expected outcomes
- 95%+
- automation on tier-1 inquiries
- 35%
- drop in average handling time
- 20pt
- lift in CSAT
- 30%
- cost savings on customer service operations
02 / BILLING & COLLECTIONS
Billing & Collections
Connect payment conversations, account signals and outreach workflows in one operating layer.
Core capabilities
AI Voice AgentsAutomated payment reminders
Real-time segmentationFraud flagging
Smart collection strategiesBehavioral insights
Billing integrationsSeamless connection with existing systems
Expected outcomes
- 85%+
- M1 collection rate
- 40%+
- recovery on dormant accounts
- 50%
- reduction in manual dialing
- 3x
- contact efficiency improvement
03 / INTERNAL OPERATIONS
Internal Operations & Workforce
Give teams fast access to trusted knowledge and workflow support across the operation.
Core capabilities
GenAI Knowledge BaseFast information retrieval
Role-based CopilotsHR, IT, sales, and operations
Advanced document understandingMultimodal input
Real-time analyticsPerformance insights
Expected outcomes
- 70%
- reduction in training ramp-up time
- 4x
- faster internal knowledge retrieval
- 25%
- improvement in agent productivity
- 15%
- cost savings on customer service operations
Telecom workflows in action
Omnichannel, unified, intelligent
Customer service
Live AI Agent demo
See GenAI handle real customer inquiries with human-like understanding
Book a Demo
Revenue operations
Voice Agent in action
Podcast demo: smart, human-like collections and upselling
Listen Now
Operations
AI copilot workspace
Insights, recommendations, and conversation summaries in real time
Try itOmnichannel, unified, intelligent
No matter how your customers reach out via web, phone, app, or social-Dyna delivers a consistent, intelligent experience with one centralized AI brain.
CUSTOMER RESULTS
How teams put AI to work in telecom.
A telecom customer service workflow.
95%+automation on tier-1 inquiries35%drop in average handling time20ptlift in CSAT
An illustrative service scenario connects customer enquiries, billing context and human follow-up.