Workforce challenges
High turnover rates and repetitive tasks hinder efficiency and agent satisfaction.
Contact Center
AI for Modern Contact Center Operations
Reimagine customer service with Dyna.Ai’s intelligent automation by reducing costs, boosting efficiency, and enhancing every interaction.
Key challenges in today’s contact center
Operational inefficiencies
Outdated processes drive up costs and limit productivity.
Customer experience gaps
Inconsistent and impersonal service fails to meet customer expectations.
Turn challenges into opportunities
Transform your contact center with Dyna.Ai's innovative workforce solutions that optimize recruitment, empower agents, and drive operational efficiency.
AI customer service agents
Automate repetitive and standardized tasks, allowing human agents to focus on complex, high-value interactions.
Revolutionized recruitment
Streamline hiring with AI-powered solutions that enable fast, scalable, and cost-effective recruitment processes.
AI copilot
Provide agents with LLM-powered support, real-time knowledge retrieval, and actionable insights, enhancing productivity and service quality.
Elevating employee and customer experience
Our solution leverages advanced AI agents working alongside human agents to maximize efficiency and deliver exceptional service quality. Key capabilities include:
Employee Experience
Freedom from repetition
Automate mundane tasks, enabling agents to focus on higher-impact work.
Boosted productivity
AI copilots deliver actionable insights and real-time guidance.
Enhanced satisfaction
Empower agents with advanced tools, scenario-based training, and career development opportunities.
Customer Experience
Seamless interactions
Deliver consistent, high-quality support across all channels with multimodal AI agents.
Proactive engagement
Use AI-powered recommendations to anticipate customer needs.
Personalized service
A unified memory system ensures every interaction is informed and tailored.
Transform possibilities with Dyna.Ai's unique capabilities
Multi-modal support
Combines voice, text and enterprise knowledge to support customer service and employee workflows across channels.
Unified, consistent memory
Our platform integrates AI with one central "brain," ensuring a smooth, cohesive experience.
Rapid customization
Quickly develop POCs and customize AI solutions to align with your service needs.
Precision with flexibility
LLM and retrieval-based workflows help ground customer interactions in relevant enterprise knowledge.
CUSTOMER RESULTS
How teams put AI to work in contact center.
How HelloWork Reached >96% Accuracy with a Fine-Tuned Voice Agent
>96%accuracy after fine-tuning4priority account-support scenarios~15 minutesaverage call length
HelloWork fine-tuned Dyna.Ai Voice Agent to guide job seekers and employers through four high-frequency My Page account scenarios in Japan.