Transform the 4
Pillars of BPO with AI
Pillars of BPO with AI
Use AI to automate the repetitive, labor-intensive cycles in recruitment, training, operations, and quality assurance, boosting efficiency and accuracy.
Built for Smarter BPO Operations
End-to-End AI Platform
Multi-channel voice, email, & chatbot automation in one solution.
Serving Key Verticals
Tailored for Retail, Banking, Travel, Healthcare, and more.
Global & Multilingual
Native support in 10+ languages, including Mandarin, English, and Spanish.
From Challenges to Intelligent Solutions
Recruitment
Challenges:
Challenged by constant high-volume hiring needs and high attrition rates, making it difficult to maintain a stable, qualified workforce.
Solutions:
AI Recruiter: Streamlines the talent acquisition process by automating candidate screening, significantly improving hiring efficiency.
Training
Challenges:
Inefficient and standardized training programs lead to slow onboarding and inconsistent agent competency, affecting service quality.
Solutions:
Offers personalized online training, role-playing, and evaluations.
Operations
Challenges:
Service quality and efficiency fluctuate significantly during demand peaks, struggling to ensure a consistent customer experience.
Solutions:
Help handle demand fluctuations and cross-border challenges by automating tasks and supporting multiple languages.
Quality Inspector
Challenges:
Traditional random manual audits (1-3% coverage) are reactive and subjective, failing to identify root causes for improvement.
Solutions:
Continuously monitors and analyzes 100% of interactions in real-time, ensuring consistent service quality and compliance.
AI Avatar Recruitment in Action
Challenges:
A top BPO client needed to recruit 120 customer service agents within just 3 days, after a sudden doubling of their hiring target.
Solutions:
Our Dyna.AI Avatar Interviewer automated the entire process, from conducting interviews to syncing reports, with zero technical issues.
200+
Candidates interviewed by Avatar
95+
Candidates successfully onboarded
98%
Accuracy rate in judgment
1
Hiring time reduced from
10 days to 1 day