Transform the 4 Pillars of
BPO with AI
BPO with AI
Use AI to automate the repetitive, labor-intensive cycles in recruitment, training, operations, and quality assurance, boosting efficiency and accuracy.
Built for Smarter BPO Operations
End-to-End AI Platform
Multi-channel voice, email, & chatbot automation in one solution.
Serving Key Verticals
Tailored for Retail, Banking, Travel, Healthcare, and more.
Global & Multilingual
Native support in 10+ languages including Mandarin, English, and Spanish.
From Challenges to Intelligent Solutions
Recruitment
Challenges
Challenged by constant high-volume hiring needs and high attrition rates, making it difficult to maintain a stable, qualified workforce.
Solutions
AI Recruiter: Streamlines the talent acquisition process by automating candidate screening, significantly improving hiring efficiency.
Training
Challenges
Inefficient and standardized training programs lead to slow onboarding and inconsistent agent competency, affecting service quality.
Solutions
Offers personalized online training, role-playing, and evaluations.
Operations
Challenges
Service quality and efficiency fluctuate significantly during demand peaks, struggling to ensure consistent customer experience.
Solutions
Help handle demand fluctuations and cross-border challenges by automating tasks and supporting multiple languages.
Quality Inspector
Challenges
Traditional random manual audits (1-3% coverage) are reactive and subjective, failing to identify root causes for improvement.
Solutions
Continuously monitors and analyzes 100% of interactions in real-time, ensuring consistent service quality and compliance.
AI Avatar Recruitment in Action
Challenges:
A top BPO client needed to recruit 120 customer service agents within just 3 days, after a sudden doubling of their hiring target.
Solutions:
Our Dyna AI Avatar Interviewer automated the entire process, from conducting interviews to syncing reports, with zero technical issues.
200+
Candidates interviewed by Avatar
95+
Candidates successfully onboarded
98%
Accuracy rate in judgement
1
Hiring time reduced from
10 days to 1 day