A global digital business services giant—the world’s largest BPO company whose name begins with the letter 'T'—is known for delivering exceptional customer care, technical support, and a wide range of services including digital marketing, analytics, and consulting. With operations spanning 170+ markets and support for over 300 languages, the company empowers leading enterprises worldwide to create efficient, human-centric customer experiences while optimizing business processes at scale.
Driving Innovation at Scale in the AI Era
As enterprises expand globally and demand agile, multilingual talent at scale, this BPO leader saw a strategic opportunity —not just to solve a hiring problem, but to leverage AI-driven innovation to transform talent acquisition into a strategic competitive advantage. The company embarked on an ambitious innovation agenda, integrating AI to modernize its talent acquisition model from the inside out.
This transformation was guided by four key objectives:
- Accelerate intelligent hiring to match the speed of client growth, while upholding fairness and consistency
- Reimagine candidate engagement through AI-powered, unified journeys that elevate the company's global employer brand
- Empower recruiters by automating repetitive tasks and equipping them with data-driven insights to support strategic decision-making
- Build future-ready scalability to seamlessly meet evolving workforce needs across diverse markets and languages
- By enhancing both customer experience (CX) and employee experience (EX), this company aimed to drive operational efficiency, create meaningful human connections, and deliver greater value to clients, candidates, and society at large.
Why Dyna.Ai
To realize this vision, this company partnered with Dyna.Ai to deploy next-generation AI recruitment technology. The shared objective: blend intelligent automation with human oversight to build a more agile, data-driven recruitment model that supports rapid hiring while enhancing consistency and fairness.
By leveraging Dyna.Ai's AI recruitment innovations, this company sought to empower its teams to focus on what matters most—strategic hiring, client satisfaction, and delivering a world-class candidate experience.
The Solution
The company deployed AI Recruiter, Dyna.Ai’s AI-powered assistant designed to enhance early-stage recruitment through automation, multilingual support, and intelligent decision-making.
Key capabilities included:
- AI Resume Screening Powered by large language models to evaluate candidates across complex, multi-dimensional criteria—ensuring stronger matches, faster.
- Dynamic Talent Profiling Structured, tagged profiles enrich the long-term talent pool and simplify re-engagement for future roles.
- Omni-Channel Interview Scheduling Seamless coordination across SMS, email, and phone—automating what used to take hours of back-and-forth.
- AI-Driven Interviews with Multi-Agent Support On-demand interviews conducted by AI avatars deliver unbiased, standardized assessments—anytime, on any device.
- Multilingual Candidate Experience Support in multiple languages enables consistent, localized recruitment across global markets.
- Instant Interview Reports Actionable insights with scoring breakdowns, key strengths, and risk indicators—giving recruiters a clear view in seconds.
The Results
The impact was both immediate and measurable:
- 5x increase in screening efficiency AI handled initial evaluations, reducing recruiter workload by over 80%.
- Time-to-first interview slashed from 12 days to 2 hours Candidates receive interview invitations within hours of applying—dramatically improve responsiveness.
- Stronger candidate experience Faster updates, clear communication, and a smoother process enhanced the company's employer brand.
- Recruiters refocused on strategic hiring Freed from repetitive tasks, HR teams could prioritize talent planning and critical roles.
- Seamless global scalability The solution was quickly rolled out across departments and regions, adapting to different languages and local needs.
Looking ahead
This collaboration marks a critical milestone in the company’s evolution toward a smarter, data-driven recruitment model. Together with Dyna.Ai, the company is building a future where AI accelerates hiring, amplifies human judgment, and delivers meaningful engagement at scale.
Looking forward, they plan to expand AI applications into onboarding, predictive retention, and beyond—ensuring talent operations stay one step ahead in an ever-evolving global landscape.
