Companies: Lifenet Insurance, Spark+, Dyna.Ai
Industry: Financial Services/Insurance
Press Release Date: April 24, 2025
[The article was originally in Japanese:https://dyna.ai/jp/release/1915692279550189569]
Lifenet Insurance Partners with Spark+ and Dyna.Ai to Implement VoiceGPT Solution in Insurance Sales
Revolutionizing Customer Service with AI-Powered Voice Technology, Using a Proprietary Japanese Voice Model Co-Developed by Spark+ and Dyna.Ai
Lifenet Life Insurance Co., Ltd. (URL: www.lifenet-seimei.co.jp; Headquarters: Chiyoda-ku, Tokyo; President & CEO: Ryosuke Mori) has announced an exciting new partnership with Spark+ (Headquarters: Bunkyo-ku, Tokyo; President & CEO: Jumpei Honda), an innovative AI startup from the University of Tokyo's Matsuo Laboratory, and Dyna.Ai Technology Pte. Ltd. (Headquarters: Singapore; Chairman: Tomas Skoumal). This collaboration will focus on transforming and automating telephone operations within the insurance sector.
The project will deploy VoiceGPT, an AI-driven voice agent optimized for call centers. The agent features a proprietary Japanese-language model that was co-developed by Spark+ and Dyna.Ai. The primary goal of this initiative is to introduce a framework that enables high-speed, highly accurate customer service responses, meeting the demands of the fast-paced insurance industry. This marks a milestone as Japan’s first-ever implementation of VoiceGPT in the insurance sector.
Project Background
In its mid-term growth plan, announced in May 2024, Lifenet has highlighted "Tech & Services" as one of its key strategic areas. As a leader in online life insurance in Japan, Lifenet is continuously innovating to improve customer convenience by leveraging advanced technologies like AI and the My Number system. This collaboration is an important part of those ongoing efforts to drive efficiency and enhance service offerings.
*See attached release for additional details
Reference Materials:
Logo: https://release.nikkei.co.jp/attach/690304/01_202504241732.jpg
Full Release: https://release.nikkei.co.jp/attach/690304/02_202504241732.pdf
